Refund policy

At Abbott Sea, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return and refund in accordance with the terms of this policy.

Please read this policy carefully before placing an order. By purchasing from abbottsea.com, you agree to the return and refund terms described below.

Return Eligibility

To be eligible for a return, items must meet all of the following conditions:

  • The return request must be submitted within 30 calendar days after the delivery date.
  • The item must be unused, unworn, unwashed, and undamaged.
  • The item must be returned with all original tags, labels, packaging, and accessories, where applicable.
  • The item must be in its original condition and suitable for resale.
  • A valid proof of purchase, such as the order number or order confirmation email, must be provided.

Items that do not meet these requirements may not be eligible for a return or refund.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

  • Items marked as final sale, clearance, or non-returnable
  • Gift cards
  • Items that have been worn, washed, altered, damaged, or used
  • Items returned without original tags or packaging
  • Items returned after the 30-day return period
  • Items with signs of perfume, deodorant, makeup, stains, odors, pet hair, or other use
  • Personalized, customized, or made-to-order products, if applicable

How to Request a Return

To start a return, please contact us by email at hello@abbottsea.com and include the following information:

  • Your full name
  • Your order number
  • The email address used to place the order
  • The item or items you would like to return
  • The reason for your return
  • Photos of the item if it is damaged, defective, or incorrect

Please do not send items back without contacting us first. We will review your request and provide return instructions if your return is approved.

Return Shipping

Unless an item is damaged, defective, or incorrect due to our error, customers are responsible for return shipping costs. We recommend using a trackable shipping service and retaining your shipping receipt until your return has been received and processed.

Abbott Sea is not responsible for returned packages that are lost, damaged, delayed, or sent to an incorrect address during transit.

If your return is approved, return instructions will be provided by our customer support team. Please ensure that the return package is securely packed to prevent damage during shipping.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us at hello@abbottsea.com as soon as possible after delivery.

Please include your order number and clear photos showing the issue. We will review the information and work with you to determine the appropriate resolution, which may include a replacement, store credit, partial refund, or full refund, depending on the situation.

Refund Process

Once your returned item has been received and inspected, we will notify you by email of the approval or rejection of your refund.

If your return is approved, the refund will be issued to the original payment method used for the order. Refunds include the purchase price of approved returned items. Original shipping fees, express shipping fees, and other non-product service charges are non-refundable unless the return is due to our error or the item was received damaged, defective, or incorrect.

Refund Arrival Time

Approved refunds will be processed and credited to the original payment method within 7 calendar days after the return has been received, inspected, and approved.

The exact time at which the refunded amount appears in your account may depend on your bank, card issuer, payment provider, or original payment method. However, Abbott Sea will ensure that approved refunds are issued within the 7-day refund period.

Late or Missing Refunds

If you have not received your refund within 7 calendar days after receiving confirmation that your refund has been approved, please first check your bank account, credit card account, or payment provider account.

You may also contact your bank or payment provider, as some financial institutions may require additional time to display a completed refund.

If you have completed these steps and still cannot locate your refund, please contact us at hello@abbottsea.com with your order number and refund confirmation details.

Exchanges

We do not guarantee direct product exchanges. If you need a different size, color, or item, please contact us at hello@abbottsea.com for assistance. Depending on product availability and the condition of the original item, we may advise you to return the eligible item for a refund and place a new order for the preferred item.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at hello@abbottsea.com. We will make reasonable efforts to cancel orders before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow the return process described in this policy. If a cancellation is successfully approved before shipment, the refund will be issued to the original payment method within 7 calendar days.

Contact Information

Abbott Sea
Website: abbottsea.com
Email: hello@abbottsea.com
Phone: +1 520 561 7530
Address: 3200 N CONSTANCE DR APT B, PRESCOTT VALLEY, AZ 86314-8903, United States